Location: Chicago, Illinois

Business Unit: Rush Medical Group

Hospital: Rush University Medical Center

Department: RUMG Administration - Office

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $76.35 - $113.76 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
The Executive Director for Primary Care Service Lines is responsible for the development and implementation of a comprehensive Rush Medical Group (RMG) business plan that addresses the strategic, programmatic, and operational aspects of the Primary Care service line throughout Rush. The service line functions as a strategic business unit including Rush University Medical Center (RUMC), Rush Oak Park Hospital (ROPH), Rush Copley Medical Center (RCMC), and Rush ambulatory sites. In partnership with the physician This position coordinates activities across Rush hospitals and oversees the growth of satellite and affiliate operations. The role guides the strategic growth of service line offerings, ensuring Rush develops tools and processes to manage market and service line priorities efficiently and effectively. The Executive Director adheres to the missions, visions, and values of RMG and Rush, and follows Rush policies and procedures.

Responsibilities:
• Partner with physician leadership and practices, university, and health system leadership to drive service line strategy.
• Collaborate with system and entity leadership to establish a leadership network including designated dyads and steering groups as appropriate.
• Oversee strategic and business planning processes including space planning and provider recruitment planning.
• Provide operational oversight of ambulatory areas and align with hospital operations to ensure that service line goals are achieved.
• Ensure the goals and scorecards align with Rush’s strategic priorities.

Coordinate efforts of Service Line Executive Steering Committee to:
• Develop and maintain a charter, policies and procedures for the executive committee. Members of this committee include Service Lines’ Medical Directors, department Chairs, research leaders, entity and executive leadership, medical directors and/or administrators of each division and/or program.
• Work with entity leadership and Rush University Medical Group (RMG) leadership to develop and manage annual budgets including defining volume targets and resources necessary at Rush operating entities to achieve service line goals.
• Manage and improve service line activity along key performance metrics for related clinical subspecialties including volume growth, patient satisfaction, access, quality measures, service line profitability and staff and physician engagement scores.
• Develop and manage a shared service model that optimizes efficient use of staff in a manner which achieves service line goals.
• Work with Rush Clinical Chairs and Physician leadership to develop and administer annual incentives that include both inpatient and outpatient metrics.
• Monitor and report on progress for agreed upon annual goals and objectives.

Planning and Budgeting:
• Create and obtain approval for an annual work plan and budget.
• Develop a strategic plan for the service line and define near, medium- and long-term goals and tactics to achieve them.
• Develop and track progress of the Primary Care service line business plan(s) updated annually in accordance with the budget process.
• Review and provide input on annual budgets and resource allocation related to service line initiatives across Rush.
• Review key performance metrics of key clinical subspecialties (volumes, patient satisfaction, access, quality measures, profitability).
• Review and monitor progress on agreed upon annual goals and objectives and provide/execute upon course correction where appropriate.
• Ensure service line expenditures are not unfavorable to budget with Steering Committee and/or Service Line Center leadership approvals.

Marketing:
• Coordinate the development of annual marketing plan, in coordination with marketing staff including digital strategies, consumer and physician marketing strategies, and community engagement.
• Serve as key administrative representative for Marketing Department to implement marketing campaigns, service promotions, and other events specifically designed to enhance reputation and build utilization of service line services.
• Oversee development and implementation of physician conferences, mailings, meetings, and programs designed to build and maintain relationships with external referring physicians, including coordination of CME and other regional and national educational events that promote the leadership position of services.

Operational:
• Provide oversight of the ambulatory operational administrators at ambulatory sites across Rush.
• Establish and implement staffing standards to align with RMG operational model and service line goals.
• Work closely with hospital operational leaders of inpatient and procedural areas to achieve service line goals.

Administrative Duties:
• Develop guidelines and measurement systems to ensure agreed upon quality and service level standards are implemented across the clinical services associated with the service lines (i.e., patient service standards including quality outcomes, access metrics, patient satisfaction, interdisciplinary communication standards, and referring physician communication standards).
• Manage staff in utilization support to develop qualitative and quantitative analyses.
• Collaborate with health system stakeholders to ensure accurate and efficient reporting to public and private “registries” occur as required.

Development:
• Facilitate the identification and prioritization of key strategies that can facilitate philanthropic support across key clinical programs.
• Work closely with the development department to identify and implement strategies for fund-raising
• Provide knowledge, information and advice to development officers as requested
• As requested, work with donors to secure support and meet expectations of gifts
• Collaborate with the Development Department to coordinate development-related events related to the neuro and cardiology Service Lines.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Required Job Qualifications:
• Master's degree in related area (hospital administration, public health, business administration, etc.)
• Minimum 10 years of experience in a hospital or ambulatory setting managing specific clinical services or related programs, with 7 years’ experience as a healthcare leader.
• Demonstrated record of maintaining medical care excellence and achieving performance and financial goals.
• Demonstrated marketing capability, financial and analytic skills, and business acumen necessary to assume responsibility for the service line.
• Experience with marketing and public relations strategy, financial planning specifically budget and capital planning.
• Ability to interact with and support the activities of a highly qualified, dedicated physician faculty, consulting, and primary care physicians.
• Ability to promote increased utilization of services through business development and to develop, present, implement, manage, and maintain meaningful and effective programs/services.
• Understanding of and appreciation for the culture and environment associated with managing a sophisticated program in a rapidly growing, highly competitive, market.
• Ability to lead and manage people including selecting, developing, motivating, and retaining people to meet clinical, financial, and service objectives.
• Personal characteristics which include outstanding interpersonal skills on the individual and group levels, excellent writing skills, flexible and patient, entrepreneurial spirit professional appearance and an executive demeanor, strong work ethic and enthusiastic demeanor.
• Leadership skills characterized as one who possesses 1) broad vision of the future of the health care industry, 2) assertiveness in presenting and selling ideas 3) sensitivity to the values and expectations of sponsors, medical staff, board, management, employee, patient, investor, and community constituencies.
• Willingness and ability to work in an organization with a diverse work force, medical staff and patient population housed in a complex academic environment.