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Manager, Member Services
Summary This position oversees the effective operation of the Member Services reception and call center operations by effectively managing employees through leadership, work direction, motivation, training, assistance, and performance management. Responsible for identifying member and organizational needs and developing and implementing measurable goals in response to those needs. Essential Functions Ensure members are provided high quality service including prompt and accurate processing of all requests and transactions. Oversee the needs of members for service over the phone, through electronic communications, and in-person. Establish and administers policies and procedures for various account management p
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