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Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Legal Operations team is looking for a transformative leader to deliver strategic projects for T-Mobile’s fast-paced Legal Department. As a Principal Program Manager, this individual contributor will facilitate cross-functional efforts to drive operational improvements, supplier management programs, and tool implementations. We’re searching for a master communicator and collaborator, who’s able to lead big projects with major impact while tracking a myriad of project details..

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, multi-talented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employee by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

What you’ll do in your role.

• Dive deep to understand Legal department needs, Legal and business processes, and enterprise tools and capabilities.  Utilize that knowledge to achieve strategic, transformational outcomes for Legal.  Develop a wide network of collaborators within Legal and across the company.  Stay adaptable to enterprise and Legal department changes, keeping track of new procedures, stakeholders, and/or approvals needed to propel Legal programs forward.
• Own and drive legal cost management programs, including supplier RFP cycles and supplier engagement. Develop strategic programs to ensure T-Mobile engages top-notch legal expertise at the best prices. Develop and implement strategies to leverage tools, automation, and Alternative Legal Service Providers (ASLPs) to manage department work.
• For in-flight Legal projects and programs, work with Legal leaders to develop strategic outcomes, success measures, and end-to-end execution plans; liaise between Legal staff and technical developers to draft requirements for automation and workflow improvements; collaborate with cross functional stakeholders to drive the projects forward.
• For launched programs, create procedures and ongoing KPIs to continuously measure our operational model against department goals; analyze KPIs, financials and process flows to target and prioritize areas for improvement.  Conduct due diligence into root causes, design new projects as needed achieve the improvements you’ve surfaced.

The experience you’ll bring.

• 7-10 years of experience developing and implementing large-scale, transformational projects and programs.  Experience building detailed work-back and project plans, communicating project status, and drafting requirements.  Full understanding of technical development workflows in order to liaise with technical teams.
• Strong communication and collaboration skills.  Able to confidently present across all levels and departments, including the ability to distill the complex to the simple within your presentations and to influence leaders to take action. 
• Deep knowledge of corporate enterprise operations, and a proven track record of building a network across departments.  Strong organizational awareness capabilities, and the ability to apply that knowledge to accelerate initiatives.
• Experience with Legal departments is helpful, but a growth mindset and natural curiosity is essential.  In this role, you will need to quickly learn Legal processes particular to T-Mobile and will be exposed to substantive Legal issues. 

About T-Mobile

The Un-carrier formula is so simple. Love customers. Listen to them. And change the industry to make it better for them. Easy to say, but apparently hard to do, especially if you judge the actions of our competitors. We’re inspired to keep going because of this secret: Customers NOTICE when you put them first. There’s no other explanation for 1.2 million new postpaid account net adds in the last year alone — the highest number reported by any company. 2021 was our best growth year EVER, with 5.5 million new postpaid lines added. This was the most customer growth we’ve EVER delivered and also the most in the wireless industry.We do it with the most capable, empathetic, customer-loving team in the wireless industry. Across Retail, Care, Engineering and more, Team Magenta is the heart, soul, face and voice of this company. T-Mobile thrives because of them. And we’re continuing to grow this team of customer-obsessed heroes. We hired thousands of employees in 2021 and will keep bringing in more diverse talent whose various backgrounds, skillsets and experiences will continue to drive our business.

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