Responsible for overseeing multi-unit optometric practices and coordinating all aspects of the practice's day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensures the execution of superior service through delivery of the highest patient experience in all areas of the practice's team and business.
Provides day-to-day management and resources to assigned Ventures practices including, development of goals to drive revenue, supported by a positive and productive patient centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention.
Ensures that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty.
Manage the business operations of assigned Ventures practices and be accountable for their financial and operational successes.
Implement and enhance process improvement initiatives that provide greater efficiency across assigned Ventures practice operations.
Coach, train and develops direct reports.
Responsible for recruiting/hiring of managers and staff for assigned practices.
Conveys a patient centric approach to service and care by driving performance through coaching others, role playing and providing continuous training and support to excellence in patient service and satisfaction.
Leads, manages and coordinates the scheduling of implementation efforts for new Ventures practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management.
Builds a partnership and acts as a liaison between direct reports and Doctor, other VSP lines of business and VSP shares services.
Manages development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors.
Provides coaching to direct reports, monitors performance of direct reports, conduct performance reviews of direct reports.
Builds a culture of accountability so that all teams demonstrate appropriate in office behaviors that drive both KPI performance and long-term patient loyalty.
Gains needed support from key stakeholders to lead and manage changes to successfully integrate Ventures practices.
Monitor unit expenses to ensure costs are within established levels and budgets.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.