Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
In October 2015, Wells Fargo launched an initiative to build a customer-facing, enterprise-wide channel to support our customers' desire to leverage emerging technology. This channel, called Wells Fargo Gateway, will enable the company to package Wells Fargo products and services as discrete 'micro-services' delivered through real-time messaging technology. Often referred to as APIs (application program interface), these discrete services can be easily embedded within other digital environments or software platforms so customers can access Wells Fargo products wherever and whenever they choose. Realizing that our customers will require technical support during their initial integration stage in addition to on-going production support we've created a team. Business Systems Consultant responsibilities: -Answer inquiries and resolve issues that come into Gateway Support via email, phone and forums. -Advise line of business partners and customer developers about API capabilities. - Work with documentation experts to create and revise user guides and identify areas that could be clarified and enhanced on the Gateway developer portal. - Analyze server logs to investigate customer-reported issues. - Troubleshoot issues and create step-by-step instructions on how to reproduce the issue along with solutions. - Escalate issues and feature requests to the appropriate product manager(s) - Communicate with other teams such as production support , training, and our partner teams to ensure all issues are fully resolved.
Total 2-4 years of IT experience
1+ years of client service experience working with high value customers and/or large organization
Excellent oral and written communication skills.
Experience with SPLUNK and APIGEE is helpful as would an understanding of Swagger, REST APIs and JSON.
Experience in Agile Scrum models. Coordinate effectively with Squads/Agile Scrum teams
Deliver effective impact analysis of the various business services by considering the upstream and downstream applications
Evidenced ability to work effectively within a matrix environment.
Good understanding on SQL
Demonstrated analytic skills and experience solving business problems.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo