Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines.
Payments, Virtual Solutions, and Innovation /Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.
About the Role
This position within the PEGA Production Support team is responsible for researching and responding to problem tickets assigned to PEGA; monitoring, researching and responding to questions received in the PEGA Production Support mailbox.
Duties for this position include but are not limited to:
L1 support service – Monitoring & First Line of Defense for Incident Management
Application Monitoring Team
Proactive monitoring – 24x7 eyes on glass
Receive and act on alerts
First line of defense for incident management
Incident response and logging
Escalation to L2
L2 support service – Incident Management/Problem Management
Incident Management Team
Incidents triage and coordination for tickets
Coordinate with third parties and other systems for fixes
Code analysis and provide RCA
Recommendations of changes for fix
Adhoc service requests
Provide software/patch deployment support
L3 support service – Bug Fix/Minor Enhancement
Bug Fix/Minor Enhancements Team
Code fix/minor enhancements based on RCAs
Work with SMEs and architects on finalizing, design and code comments
Work with QA teams on testing cycles
Help with SOP maintenance for new and changed capabilities
Implement best practices
Expected 3 years professional Information System experience in PEGA PRPC.
Should have integration experience with SOAP and Rest services.
Should have hands-on experience on the following rules in Pega PRPC.
Should be ready to work in second shifts when required. Should have min 3 years of development experience in PRPC. o Decision Rules o Flows o Integration Rules o Activities o Declarative Rules o User Interface o Agent
5+ years of systems support analysis experience
1+ year of Oracle experience
1+ year of UNIX experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of technology production support: in a highly critical environment
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo