About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
Department Overview
The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster. Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI & Community banking.
About the role
Commercial Lending Applications - Production Support Team Manager
Manage a team of business systems consultants dedicated to providing front line user support for the Commercial Lending Applications such as Loan IQ , Post Book Certification tools, etc. Responsibilities include coaching team members, setting objectives for the team, managing team member performance, monitoring production support defect counts and resolution times, serving as an escalation point for complex defects, and reporting metrics to senior management. The Loan IQ production support team acts a liaison between the client area and the technical organization by analyzing and documenting systems issues, reporting those issues to the internal technical team or application vendor as applicable, and owning the issue throughout the life cycle from initiation of the request through testing and implementation.
Responsibilities
Include the following(but are not limited to):
Leads a large and/or specialized Business Systems Consulting group that plans, conducts and directs analyses of technological solutions that are highly complex, strategic and may be enterprise-wide.- May have both direct and matrix management responsibility, with subordinate managers and high level individual contributors as direct reports.
- Interacts frequently with senior management, demonstrating influence and negotiation.
- Ensures effective and influential relationships with vendors and other external contacts.
- Recommends technology policy on behalf of the line of business and coordinates policy development with systems leadership.
- Participates in systems planning. Identifies risk factors and ensures enactment of appropriate controls.
- Reviews RFPs and has responsibility for vendor oversight and selection.
Essential Qualifications
- 14 + years of experience in Commercial Banking Lending applications such as Loan IQ, Post Booking Certification in a production support, QA or operations role.
- Graduate degree with financial background.
- 6+ years of people management experience.
- Experience with JIRA or similar issue tracking applications.
- Proficient with Microsoft Office suite of applications including Excel and Word.
- Excellent customer service and communication skills.
- Flexibility to assist with production support coverage during evening or weekend installations and domestic holidays.
- Word, PowerPoint, Excel & Visio application experience
Business Requirement Documentation, Test planning, test scripting. - Demonstrated experience with implementations of commercial lending applications.
- Flexibility to work extended hours and holidays (U.S. and India holidays) as needed or scheduled.
Market Skills and Certifications
- 14 + years of experience in Commercial Banking Lending applications such as Loan IQ, Post Booking Certification in a production support, QA or operations role.
- Graduate degree with financial background.
- 6+ years of people management experience.
- Experience with JIRA or similar issue tracking applications.
- Proficient with Microsoft Office suite of applications including Excel and Word.
- Excellent customer service and communication skills.
- Flexibility to assist with production support coverage during evening or weekend installations and domestic holidays.
- Word, PowerPoint, Excel & Visio application experience
Business Requirement Documentation, Test planning, test scripting. - Demonstrated experience with implementations of commercial lending applications.
- Flexibility to work extended hours and holidays (U.S. and India holidays) as needed or scheduled.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: - Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. |
