Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
The Retail team supports Fulfillment, Home Equity & NUPRM teams stateside at various stages of loan processing, pre-underwriting, pre-closing and post-closing
About the Role
Supervisor is a subject matter expert who will lead a team of specialists. He/She will be the first point of contact for all delivery/administrative tasks and escalations. A supervisor's primary role will be to ensure that the team consistently meets/exceeds delivery expectations. He/She will also be responsible for managing, reporting, career path/development and R&R related activities for their DR's.
Directly manage /supervise team members
Drive and motivate team members to achieve / exceed the set productivity targets.
Support in process expansion, staffing and new hire training
Take a lead role in developing and implementing best practices
Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
Interface and effectively communicate with India and stateside managers on production, quality and security guidelines
Conduct business/ performance reviews
Assistance on any transitions
To analyze and interpret complex data and create Business MIs
Flexibility to work in shifts, business travel (if required) & Open for lateral opportunities as per the business requirements
Delegate tasks, continuously learn from the environment and support peers/TMs
Secondary (what s/he does 20% of the time)
Is able to see visible/not-so-visible patterns and connections in data/scenarios for the processes related to one's environment
Utilizes simple improvement tools, draws on past experience and looks at system level changes
Seeks intense learning experiences through formal means
Ability to connect with LOB partners on conference calls/understand updates etc.
Training, auditing, MIS reporting, generate process Improvement/IDEA/Best Practice for self and team.
University: degree in Business or related discipline
Strong knowledge of Windows and Excel – Using Pivot table, V lookup, tracing formulas, running macros
Detail oriented and able to multi-task to accomplish tasks effectively
Analyze complex data and make decision for final reconciliation
Key Differentiating Factor
Good command on coaching, training and mentoring new joiners/existing team members/SMEs
Escalate any problems resolving exceptions, issues or delays in a timely manner to stateside partners, as applicable
Connect with LOB partners on conference calls/understand updates etc.
Create and maintain complex reports
Is able to see visible links between various issues and scenarios in immediate area of work with guidance
Willingness to work in shifts (including 9:30 PM logins)
Willingness to stretch 4 to 6 months in a year
Able to work with partners to solve complex problems
Ability to look at the process holistically and suggest for ways to make the process efficient
Ability to work on MIS related challenges and solve for process problems
Ability to create and support work flows for the process
Must have a strong domain knowledge - Home Mortgage knowledge
Transactional knowledge on multiple process within a LOB, may have authority to approve/reject loan files and hence must have a strong grip of the process
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo