Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
The Consumer Lending Technology group within the Wells Fargo Technology business consists of Home lending, Auto and Platform support for various applications across retail/mortgage lending businesses.
About the Role
Team member will work as part of the Lending Grid Platform Support team to support lending Grid hosted services on Lending Grid Platform. Will interact closely with multiples internal teams like Middleware/Database/Network/Application Development teams etc.
Handle complex technical support issues.
Handle outage calls efficiently, triage any issues, and fix them.
Do Root Cause Analysis of repetitive and problem issues.
Report issues and resolve as per process and documentation.
Perform analysis of existing problem tickets.
Help team members in handling L1/L2 issues.
Ownership of tasks assigned and meeting the deadlines.
Identify and automate manual steps in support work.
Streamline existing process in project.
Focusing on documentation of new issues and resolution steps for knowledge base enhancement.
Adhere to processes defined in the project.
Actively participate in team meeting and in meetings with stakeholders/internal or external teams.
Conducting demo calls for knowledge awareness.
University degree in Computer applications or related discipline.
Experience of about 6-8 years in Java based production Support (L2/L3).
Good and sound knowledge on JAVA, UNIX, PCF, Shell scripting, web services, Tomcat.
Experience working with Splunk and AppDynamics.
Production Support Intermediate level experience with working experience on Monitoring tools (AppDynamics, Splunk).
Good hands on experience in scripting and automation of support tasks.
Experience in handling complex technical support issues and automating manual steps, and proven record of ability to do deep dive into RCA analysis and finding solutions of complex matters.
Must have good problem solving and debugging skills
Strong analytical skills.
Fluency in English and good communication skills.
Experience of working across one or more geographic territories or regions.
Certification in ITIL/PCF.
Market Skills and Certifications
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo