Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
The Wells Fargo India Retail team across locations provides processing and back office support to help the enterprise service our customers faster. WF India Retail performs various operation processes like Processing Support, Closing Support, Vendor Support, QIS, IAT, NUPRM, PAR and other Fee Review etc.,
About the Role
This role will be an Underwriting trainer who is responsible for facilitating various types of training for new and existing Mortgage Team Members on a variety of topics including guidelines, policies, procedures, and systems. The Underwriting Trainer will also be responsible for collaborating routinely with Underwriting Management and subject matter experts to keep training material up to date, relevant and meaningful. The Underwriting Trainer will be responsible for facilitating training and creating related material for various new training requests based on business needs.
Deliver training to new hires as well as existing Team Members (virtual or in person) on processes, procedures, application(s) and role-based tasks.
Collaborate with the various stakeholders to develop new underwriting-related material including instructor guides, job aids, and support materials using a variety of instructional techniques.
Assist with updating training materials (manuals, job aids, PPT presentations, etc.) with current guidelines, processes and procedures as needed.
Provide during and post-training support to Team Members including answering questions and completing second level reviews.
Reflect and evaluate prior training sessions by providing post training feedback and support to continuously improve the instructional mediums and methods used.
Collaborate with internal department leaders and subject matter experts to identify business priorities, gather key information, and define learning goals/objectives for the intended audience of a learning solution.
Continuously enhance instructional delivery and presentation skills.
Qualifications and Experience:
Minimum 7 years of work experience with at least 3 years of Residential Mortgage Underwriting experience required.
Previous experience in a training, or underwriting lead/management role.
Proficient in reviewing and analyzing DU and LPA.
Proficient analytical thinking, problem solving, and decision-making skills.
Excellent interpersonal, visual, oral, and written communication skills.
Highly organized and able to create and manage multiple projects and timelines efficiently.
Ability to articulate performance outcomes objectively for both trainees and managers as well as offer suggestions for improvement.
Ability to create and maintain collaborative relationships with peers, subject matter experts, and all levels of management across the organization.
Strong working knowledge of Microsoft Office (Word, Outlook, PowerPoint, Excel) and Adobe Acrobat Pro
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo