Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About the Role
Operations Manager 1 is expected to effectively execute the day-to-day group risk and control organizations as required. Supervise allocated team members to determine how well they function in their jobs on a day-to-day basis. Risk assessment and reporting is an important aspect of the overall responsibilities and proficiency in this area to meet the needs of various stakeholders is an essential requirement. Collaborate with domestic team on the approach and delivery of following Operational Risk program components, providing superior methods to view and interrogate analytical results, and making process improvement recommendations. Leads implementation of multiple complex initiatives with low to moderate risk. Ensures coordination with team, line of business, other business units, Audit, and regulators regarding risk management of business-specific risk programs.
Partner, support and liaise closely with the all stake holders to implement all key operational risk components/ programs as applicable to support the assigned
Manages multiple teams or one large team, typically consisting of Quality Control Specialists, Quality Monitors, or entry level Quality Assurance Analysts.
Responsible for quality assessment for a specific focus of the business or a segment of the overall quality program, including monitoring methodology, quality scorecards, and reporting.
Is actively involved in daily operations or provides oversight through subordinate managers.
Ensures standards are created and maintained and collaborates on or creates approaches and plans to correct problems.
Advises subordinates on complex issues and problems where expertise is required to interpret and administer policies, guidelines or processes.
Identifies deficiencies and recommends corrective measures. Duties may also include: identifying and providing input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels
Maintain and update inventory of processes, risks and controls for the LOB area supported; coordinate the completion of periodic risk and control self-assessment of these processes
Partner and work closely with other teams to ensure key functional requirements of the supported area are translated into seamless delivery
Proactively and continuously promote engagement of business functions to integrate the risk and programs into daily activities/operations
Effectively raises/reports issues/concerns to the management to ensure corrective actions are in line
Responding to ad-hoc requests for data and/or presentations from management
Able to read and understand the policies, procedures, training and any relevant documents to identify the adequacy, gaps or red flags which indicate the effectiveness or noncompliance to the regulations
10+ years of experience in a banking/ mortgage process
Experience in People/Team Management
Should possess good MS Excel, MS Access & MS Power Point skills.
University degree in Business or related discipline.
Knowledge of the operational risk framework and disciplines primarily in the banking industry and its related operations
Critical thinking and problem-solving skills with attention to detail and accuracy
Ability to drive projects/initiatives independently
Commercial Banking domain expertise in resolving process related queries
Knowledge of RCSA, FMEA, Visio
Market Skills and Certifications
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo