Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM). We are operating in Hyderabad, Bengaluru and Chennai locations.
Consumer & Small Business Banking Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the C&SBBT and Community Banking lines of business, including application design, development, and support.
Job Title: Head of Become a Customer & Employee (BAC & EMPLOYEE) at WFIS – Engineering Senior Manager
Reporting to: Head of CSBBT, Technology Executive, WFIS
About The Role:
The Head of 'Become a Customer & Employee' (BAC & EMPLOYEE) Customer Journey within Consumer & Small Business Banking at WFIS will have overall responsibility for leading teams providing technology development, support and maintenance services & solution capabilities as part of the global BAC & EMPLOYEE leadership. This role will actively partner with senior technology leaders and business partners to support the technology deliverables for the group and objectives aligned with business, enterprise technology and corporate strategies. This role will have senior managers as direct reports and will also oversee the allocation of people and financial resources at WFIS to ensure efficient and effective management of the teams aligned with strategic objectives and will make critical technology decisions requiring strong operational risk and customer impact management. This role, in conjunction with BAC & EMPLOYEE CIO and leadership team, will be responsible for setting, driving and executing the BAC & EMPLOYEE roadmap for the enterprise to develop contextual and interactive experience that provides unparalleled prospect and customer engagement. The incumbent will lead and drive BAC & EMPLOYEE transformation efforts across the organization across customer touchpoints.
Overall responsibility, as part of the global BAC & EMPLOYEE leadership team, for providing common platform software services & solutions to technology teams across BAC & EMPLOYEE technology group. Requires managing a large resource base of full time team members, contingent staff and offshore vendor partnerships.
Provide senior leadership as member of the global BAC & EMPLOYEE technology teams in partnership with the Wells Fargo Technology (WFT) senior leadership team at WFIS.
Building and maintaining strong relationships with the BAC & EMPLOYEE CIO and other key BAC & EMPLOYEE leaders.
Build and maintain strong relationships with other functional areas across Wells Fargo Technology at WFIS (e.g. Tech Infra, Tech COO & Tech Risk Management) as well as critical Enterprise partners (e.g. InfoSec, WFIS Platform Risk, Corp Finance, HR, Communications)
Jointly accountable, in a global function, for delivery and performance, in partnership with the respective leaders, including service management and operational risk management
Assess current staff capabilities, identify talent gaps, and execute talent management actions aligned with BAC & EMPLOYEE strategy effectively leveraging globally interchangeable talent pool
Serves as a role model demonstrating commitment to diversity & inclusion and Wells Fargo's culture and core values
Set and execute on the BAC & EMPLOYEE roadmap to develop contextual, interactive, low latency solutions that provide unparalleled prospect and customer engagement
Collaborate internally across the organization with senior management, product, creative/design, as well as externally with leading vendors that are driving the next generation of client engagement and experiences.
Market Skills and Certifications
Own and execute major initiatives that are agreed upon priorities within the organization and will provide dramatic benefits to our customer base, e.g. speed to market.
Lead all facets of development and implementation of business priorities and continuously manage and optimize those strategies as needed.
Develop and implement a strategic operating plan that delivers improvements in current customer journeys, new features and compelling and distinct services in customer footprint.
Utilize customer insights and data to continuously enhance a seamless customer experience, increasing loyalty, advocacy and retention.
18+ years of technology experience, including10+ years of leadership experience managing a complex technology organization at scale including delivery managers, managers, individual contributors (engineers and architects) and vendor resources across multiple locations and geographies in a matrix model.
Ability to effectively drive and lead change in an organization with Wells Fargo's size, scale and complexity.
Strong knowledge and understanding of the financial, operational, technical and regulatory drivers impacting a complex and dynamic global technology environment.
Strong relevant prior experiences in effective management of technology financials and risk.
Strong understanding of global technology trends and practices including cloud, open banking, big data and Agile/DevOps working.
A seasoned, relationship-driven leader with the style and cultural sensitivity to effectively initiate and lead change across a highly complex, global business environment and organization.
Demonstrated experience in building, leading, developing and retaining a high performing team of leaders, strong technical experts and high performing professionals in a cultural environment that achieves results through team member engagement and satisfaction.
Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results oriented leadership style.
Proven experience as a highly effective leader with credibility from demonstrating strong business and technology acumen.
Proven experience in establishing a vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication, and driving action towards the vision through the effective management of goals and objectives.
Demonstrated vendor negotiation and partnership skills.
Strong commitment to diversity and inclusion.
Demonstrated experience motivating and influencing groups or individuals
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo