Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
The Enterprise Technology Infrastructure (ETI) team is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.
Infrastructure Release Management Governance (IRMG) Systems Support Analyst (SSA) 4 It's an exciting time to be a part of the Infrastructure Release Management Governance (IRMG) team! This position will help shape and transform infrastructure release management at Wells Fargo. This role will be responsible for providing independent oversight of infrastructure release activities, in order to effectively manage risks associated with deployments to targeted systems. The primary responsibilities of this position is to drive adherence to the IRMG standards, processes and controls.
Provide day to day support, training and guidance for participants in the IRMG process
Review and approve 'Release Record' (release deployment plans) to validate that requirements are met
Identify and track gaps for remediation
Monitor release schedule milestone dates, report on past due items and facilitates schedule updates
Produce status reports to stakeholders highlighting Release Record activity
Partner with technology teams to onboard into the process and train on the IRMG requirements
Produce monthly, quarterly and ad-hoc reporting and data analysis
Support and administer SharePoint
Archive files and communications (Record Retention)
Manage distribution lists and stakeholders
Execute controls and processes
Track and report on adherence to the IRMG requirements
Partner with Stakeholders to maintain efficient process operations, problem resolution and implement continuous process improvements
Graduation with 5+ years of systems support analysis experience
Strong verbal, written, and interpersonal communication skills
Ability to interact effectively at varying levels of the business and technical organizations
Knowledge and understanding of the release management lifecycle
Ability to manage a process and implement updates while caring for upstream and downstream impacts
Ability to perform problem identification and analysis
Understanding of policy, procedures and controls
Knowledge and understanding of ITIL
Proficient in Word, Excel and PowerPoint
Demonstrated experience in the identification of process improvements incorporating best practices and lessons learned
Ability to create and maintain process documentation
Demonstrated experience implementing or coordinating releases or projects
Demonstrated experience developing plans and associated tasks to complete small to medium sized work efforts
Demonstrated experience influencing team members within an organization
Ability to prioritize work based on sense of urgency
Market Skills and Certifications
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to work effectively in a virtual environment where key team members and partners are in various time zones and locations
Experience communicating and presenting moderate to complex information to multiple levels of the organization
Experience with problem and incident management practices
Experience with report analysis and data interpretation skills
Experience with Problem and Incident modules in Remedy/BMC and/or ServiceNow
Working knowledge of Major Incident Management's (EACO) structure and charter.
Engagement or previous partner with Major Incident Management (EACO) Recovery and Major Problem Management practices.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo