Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo Indiaenables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
: Information and Cyber Security (ICS) - Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle.
ICS vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, ICS protects Wells Fargo's infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws
About role: The Application Provisioning team is part of Identity and Access Management – Access Operations group within the Information Security organization. The team is seeking to fill the position of a 'Tech Operations – Associate' to support customers from different lines of businesses. The successful candidate will perform access administration on different platforms and applications.
Provides Identity and Access administration within Application/Active directory/Mainframe/Midrange/Database environment as per requests submitted through various request methods.
Provides basic technical support for routine security-related issues.
Responds to related problem tickets.
Provides on-call 24/7 Access Management/Production support as required or scheduled by management.
Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary.
Identifies ways to streamline and automate access management processes to ensure consistency, reduce errors, reduce cycle time, and minimize audit/gap issues.
Mentor less-experienced team members
Proactively lead projects
Performs tasks/projects that is assigned/recommended by Immediate Manager
Market Skills and Certifications
Bachelor of Engineering Degree, preferably of Computer science or Information Technology
4+ years of IAM, information security, Access Administration and provisioning Enterprise Applications
Knowledge and experience with any IAM, Provisioning, role management and certification tool
Knowledge and experience on Applications Infrastructure in a Large Enterprise environment.
Strong knowledge and understanding of information security and IAM practices and policies
Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Knowledge on formal risk management methodology / regulatory guidelines required for financial service organizations / information security compliance/policies and ability to identify & contribute towards mitigating risks
Strong verbal, written, and interpersonal communication skills.
Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information
Ability to make timely and independent decisions while working in a fast-paced and results-driven environment
Strong problem solving and analytical skills with high attention to detail and accuracy
Ability to work effectively, as well as independently, in team environment.
Ability to take an active role in the education, mentoring and training of less experienced team members
Strong documentation skills with the ability to collect, organize, analyze, update and disseminate significant amounts of information with attention to detail and accuracy.
Strong time management skills with ability to participate in multiple projects/work streams simultaneously.
Proven experience in identifying and resolving customer and production issues
Maintains familiarity with internal departmental and bank procedures and policies.
Knowledge/Skills/Ability in advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills.
Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift
Must have leadership skills, to be resilient and drive changes. Ability to maintain composure under pressure and deadlines in a dynamic environment
Working knowledge ticketing tools like BMC Remedy/ Zendesk etc.
Any one Information Security certification (Security +, CISSP, CIAM) or IAM vendor based certifications (Cyberark, Oracle, IBM)
Banking Domain Experience
Ability to assess current processes/procedures and make recommendations for efficiency
Proven experience in mentoring less experienced team members
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo