Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Commercial Distribution Finance (CDF) aims at financing global, regional and local Original Equipment Manufacturer (OEM) distribution channels across geographies through floor-planning and inventory financing product offerings. Supported by a global system that is integrated with the dealers and vendors, the CDF business has platforms in the Americas, Asia Pacific, Europe, Middle East and Africa.
The Account Information Management System (AIMS) Processing Team are responsible for providing a quality service to both internal and external customers across the APAC region which is delivered in a timely manner with a high degree of accuracy. The team will process both manual and automated invoices in varying currencies, allocate payments to customer accounts, as well as other operations duties as required, such as investigations and liaising directly with customers to resolve queries.
This role will be responsible for the oversight and supervision of the team to ensure the day to day processing of manual invoices, investigating an discrepancies with automated invoicing, cash allocations, is completed as required and taking ownership to resolve queries including investigations, which may be complex. Ensure all operating procedures are accurate and up to date and be responsible for team member training on relevant operational processes & procedures and enhancing the competency framework as required. This role will also provide back up support to the AIMS Processing Manager as required.
The successful candidate will work closely with the CDF Operations teams located in Shanghai and maybe required to support the CDF Operations team located in Sydney.
The candidate will be required to be fluent in both Mandarin and English, as some key tasks will require ability to access/process via systems operated in both China and Australia.
Oversight to ensure all manual invoices are accurately processed in the required currency, within the required timeframe and taking ownership to escalate any issues or concerns directly to the Operations Leadership team. This will require monitoring of the workflow queues, team mailbox and other shared platforms
Complete any reconciliation and reporting as required, that is accurate and timely
Take ownership to resolve complex issues that may require detailed investigations
To provide back up support to the AIMs Operations Manager
To be actively involved in the onboarding of new customers, that may require development, testing and implementation of the electronic invoice purchasing, EDI
Be responsible for reviewing current risks and controls with the current processes to ensure they are effective and identify areas for improvement that are communicated effectively to the Operations Leadership team and to take responsibility and ownership to implement the required changes
Take ownership for ensuring the Standard Operating Procedures are accurate and updated in a timely manner to reflect current processes
Be responsible for designing and delivering training relating to activities completed within the team, ensuring team members are competent in the relevant processes and adhere to required policy
Work with the APAC Operations Management team to support the development and implementation of all projects, including but not limited to testing of internal and external systems as required
This role will require effective collaboration with other functions to work through and resolve any issues. The expectation is that you take ownership to resolve those that are assigned to you, providing regular updates until successfully resolved
Provide support and guidance to junior team members, to help build their knowledge and experience within the AIMS Processing team
To provide back up support to other team members where required, including but not limited to invoice purchasing, payment allocations
Market Skills and Certifications
At least 3 years' experience gained in a banking of finance environment, preferably within an Operations team, with accounts payable/receivable execution and invoice management experience
Team supervisor experience preferred or demonstrable people leadership/coaching skills
Ability to work in a high functioning positive team environment
Ability to work under pressure and to timelines, with minimal supervision
Excellent numerical and analytical skills
Excellent communication and interpersonal skills, with a strong focus on delivering customer service
Proficiency with Microsoft Office applications including Excel
Fluent in English and Mandarin, both written and verbal
Experience of working in a pan-Asia or global company would be beneficial
Flexibility of work to support different country requirements, including shift work and leave schedule
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Internal Number: 55261BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo