Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
The AM will be responsible for the in life management of an assigned portfolio of accounts. This will primarily include the provision of customer service and risk management. To achieve this the AM will be responsible for:
Managing a daily workflow (Portfolio Control System) to promptly address delinquencies on customer accounts to ensure Wells Fargo remain secure and minimize the need for management interventions.
Addressing return payments.
Managing delinquent accounts to ensure CDF remains secure and if necessary up to the point of repossession.
Various internal reporting requirements.
Dealing with rejected invoices, either received manually or through the Electronic Data Interchange (EDI) between Wells Fargo and its customers.
Pending order approvals / overline requests along with timely processing of increased credit line requests.
Prompt completion of workflows to ensure compliance and dealer accounts are fully reconciled.
Dealing with credit note and customer payment queries to ensure dealer accounts are fully reconciled.
Collection of Vendor charges to ensure prompt settlement.
Complaints process to ensure the customer is treated fairly.
Prompt completion of all Wells Fargo Learning tasks to ensure practice and compliance are current.
Registration document handling/control activities for vehicles.
Market Skills and Certifications
Credit Control / Collections Experience.
Communication skills - ability to relay required information clearly and succinctly to the customer; ability to listen to the customer and answer queries in a clear, diplomatic and articulate manner; communicate directly with customers, vendors, sales reps, Risk contacts, & relationship managers.
Problem solving/decision making skills.
Proficient in MS Office Suite (Word, Excel, PowerPoint) programs
Work within the framework of company regulations e.g. data protection, ensuring compliance at all times.
Full English, Italian and German fluency.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Internal Number: 53262BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo