Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Responsible for supervision of staff responding to inquiries, complaints and disputes from internal and external customers, clients, investors, banks, and/or merchants regarding disputes, claims and financial services. Duties may include resolving escalated problems, communicating information orally or in writing to team members, customers, banks, merchants or other departments and/or senior management, training and coaching staff, writing and conducting performance evaluations, assisting in employment decisions and setting and meeting/exceeding performance standards. May manage workflow, quality of service and provide input to scheduling.
As a manager, successful candidate is expected to demonstrate the ability to lead self, his/her team, and the business through effective execution of the following responsibilities:
Lead the team with integrity and create an environment where employees feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities, which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing talent, identifying and managing risks, and completing daily management tasks.
Market Skills and Certifications
2+ years of experience in one or a combination of the following financial services or credit card industry environments: customer service, client relationship management, investor facing, disputes, claims resolution, or fraud resolution
1+ year of leadership experience
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
Financial services industry experience
Knowledge and understanding of wire transfer processes
Fraud prevention experience
Ability to interact with all levels of an organization
Ability to positively influence, motivate, and direct diverse teams
Ability to organize and delegate work to others
Ability to achieve high production and quality standards
Ability to assess current processes/procedures and make recommendations for efficiency
Ability to assess issues, make quick decisions, implement solutions, and influence change
Ability to proactively manage and mitigate issues
Knowledge and understanding of financial services industry: compliance, regulatory, or legal operations
Outstanding problem solving and decision making skills
Strong analytical skills with high attention to detail and accuracy
Other Desired Qualifications
Ability to successfully lead through organizational change
Demonstrated experience in MTS (Money Transfer System), Hogan, PEGA
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 53472BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo