NAIOP, the Commercial Real Estate Development Association based in Herndon, Virginia, is seeking an association services associate to support the activities and projects for multiple departments within the organization. The incumbent serves as the primary liaison to members, the general public, and chapter representatives for a broad range of inquiries including education, government affairs, membership, and the organization’s national forums program.
Provides all necessary service assistance for association activities including but not limited to:
Membership renewal, retention and recruitment
National Forums program
Responsible for providing administrative support for Government Affairs department activities including but not limited to:
Organizing and coordinating the department’s responsibilities associated with the annual Chapter Leadership and Legislative Retreat
Coordinating Corporate government affairs committee meetings
Assists with the coordination of Corporate and local chapter NAIOP-PAC events
Maintains internal database of PAC contributions to Senate and House members, processes NAIOP-PAC check requests, and performs other duties related to NAIOP PAC activities
Assists in the preparation and filing of Lobbying Disclosure Act reports
Coordinates frequent travel arrangements for department staff and processes expense reports
Supports conference programming and online learning initiatives in the Education Department through:
Collecting information necessary to apply for continuing education credits
Managing conference evaluations and communicating the evaluation results
Maintaining and managing inventory for all conference supplies
Coordinating all conference shipments
Sending speaker confirmation letters and working to retrieve necessary materials from speakers
Assisting with the management of the NAIOP online certificate program by tracking student progress and providing customer service for certificate candidates
Assists with creation and modification of presentations, spreadsheets and various other documents.
Serves as the initial point of contact for members and the general public. Coordinates the phone support team.
Respond daily to member inquiries received via phone, E-mail, and the general customer support E-mail inbox.
Provide administrative support for office needs including processing returned mail, assist outgoing mail and maintain staff log-in sheet
Regularly enter chapter event information into the website content management system event calendar.
Enter member news into the content management system’s news feed.
Other duties as assigned.
Experience and Qualifications:
Customer service, administrative support or membership relations
Previous experience and knowledge of PAC and Lobbying Disclosure requirements a plus.
Demonstrated attention to detail
Excellent customer service skills
Proficiency in Microsoft Office suite
NAIOP, the Commercial Real Estate Development Association, is the leading organization for developers, owners and related professionals in office, industrial and mixed-use real estate. NAIOP provides unparalleled industry networking and education, and advocates for effective legislation on behalf of our members. NAIOP advances responsible, sustainable development that creates jobs and benefits the communities in which our members work and live. For more information, visit www.naiop.org.