Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Responds independently to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services. Duties include: conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and nonmonetary actions), researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. Reconciles general ledger accounts to ensure balance. Handles incoming correspondence in accordance with external and internal policies and procedures. Generates and/or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include: account maintenance, report generation, project work and work direction. Mainframe applications, SVP, HOGAN, MTS, PEGA, Intellimatch, and Microsoft Office tools.
Market Skills and Certifications
2+ years of experience in financial services products in one or a combination of the following: disputes, claims resolution, or fraud resolution
Experience in a demanding, time-constrained operations/customer service environment.
Attention to detail and ability to follow instructions. Identify trends and provide alternative solutions.
Effective oral communication and listening skills.
Ability to understand client concerns, questions and problems pertaining to USD and FX Wire Transfer transactions.
Knowledge of business related computer software such as MS Office and Windows based applications.
Ability to work in team focused environment, while also working independently to achieve daily standards.
USD and FX Wire Investigations experience.
Experience working in quality driven environment. Experience with Mainframe applications, IFT, MTS, PEGA, Intellitracs, and Microsoft Office tools.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 53477BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo