Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM). We are operating in Hyderabad, Bengaluru and Chennai locations.
The Enterprise Technology Infrastructure (ETI) team within the Enterprise Information Technology (EIT) is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.
About the Role
This is a position with the storage administration, operations, hygiene, technology refresh, upgrades and production support team in India. This team performs storage operation, technology refresh, patching and hygiene activities on NAS storage. This is a 24/7/365 team that works in shifts on rotation basis, weekend night shifts will also be a part of the duties of this engineer. Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting the day's job done.
Handle the shift lead responsibility, prepare shift roaster, manage and will be highest port of technical escalation for the team on production support activities.
Effective partner management across the globe.
Act as primary customer interface for day to day issues and queries
Responsible for coaching and mentoring less experienced team members on handling day to day work both technical and on process level.
Identify and drive process improvement initiatives within the team.
Develop and support routine operational activities with automation.
Must be able to provide SME coverage for all high impact & visible production issues.
Perform root cause analysis and identify preventive action plan.
Understand end to end delivery in terms of upgrades, refresh, production support and work order handling.
Ensure maximum uptime according to the SLA.
Understanding of Multi-geo support environment.
Improves and maintains customer and employee satisfaction.
Work closely with peer teams to deliver high availability and optimum performance for customers.
University degree in technical or related discipline.
Experience of more than 8 years in NAS Storage Administration.
8-12 years of experience in Plan, Build, Operate & Maintain - Netapp, Oracle ZFS, Oracle HCP storage systems
Familiar with programming knowledge such as Perl, Python, Shell scripting.
Good Understanding of DevOps tools like Puppet , Ansible , Docker ,Github & Jenkins.
Good Understanding of Cloud technologies like OpenStack , Azure , AWS and Cloud Foundry.
Good Understanding of Automation Tools like HPSA,HPOO and ability to develop scripts to accomplish mass deployments.
Advance level of experience with NAS storage troubleshooting.
Market Skills and Certifications
Netapp Certified System Administrator Netapp Oracle ZFS Oracle HCP
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 53848BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo