Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
The candidate will be responsible for the in life management of an assigned portfolio of accounts.This will primarily include the provision of customer service and risk management. To achieve this the AM will be responsible for:
Represents Commercial Distribution Finance to key customers
Resolves complex customer inquiries, billing errors, payment performance and disputes to ensure CDF remain secure and minimize the need for management interventions
Various internal reporting requirements.
Pending approvals / over line requests along with timely processing of increased credit line requests.
Prompt completion of workflows to ensure compliance and that dealer accounts are fully reconciled.
Dealing with credit note and customer payment queries to ensure dealer accounts are fully reconciled.
Collection of Vendor charges to ensure prompt settlement.
Following Complaints process to ensure the customer is treated fairly.
Prompt completion of all Learning tasks to ensure practice and compliance are current
In addition the AM will:
Ensure a seamless handover/receipt of accounts between AM and Portfolio Control
Support Commercial with ad hoc reporting/tasks/meetings as required
Notify dealers to changes in Rates & Terms
Focus on providing good external and internal customer service
Help to drive & implement system & process improvements/simplification
Support cross functional training and best practice within the AM team
Provide team cover in the absence of colleagues
Proactively work on BCP related issues.
Ensure effective Risk Controls are in Place by:
Proactively managing assigned portfolio and meeting or exceeding KRI's & metrics
Escalating issues promptly to line management
Following Policy/Procedure/SOPs/Desk Top Manuals to ensure company practice and standards are maintained
Identifying/reporting and helping to resolve any Operational Risk issues
Market Skills and Certifications
A strong background of Service Provision & treating the customer fairly.
Ability to work independently managing their own workload and operating as part of a wider team member with minimal supervision.
Attention to detail, problem solving attitude and strong organizational skills.
Ability to communicate & work effectively with internal and external customers – a strong team player.
Proactive in identifying improvement & efficiency opportunities cross functionally.
Able to display a positive attitude and flexible approach to assigned tasks with a desire to learn new things.
Strong Risk focus, ability to work under time pressure & working closely to metrics & deadlines
Norwegian language capabilities essential - service the CDF Norwegian portfolio requiring Norwegian language skills
Proficient in Microsoft office products
Ability to make decisions within the agreed boundaries with minimal supervision.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Internal Number: 52772BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo