Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM). We are operating in Hyderabad, Bengaluru and Chennai locations.
Technology Infrastructure (TI) is leading technology transformation in a multi-cloud technology ecosystem delivering products and innovative solutions at scale that are stable, secure, and always on. This includes Cloud and Agile implementation, engineering, architecture, and all the tools, products, and training that will enable team members to achieve our transformation.
About the Role
Provide leadership for Service and Infrastructure Platform Delivery - Infrastructure Platform Services teams in WFIP.
Infrastructure Platform Services team provides application support, environment management, a new site reliability engineering (SRE) practice, and technology operations functions. Team provide critical support functions for the Production Management Technology (PMT) application portfolio and also provide application support functions for the Infrastructure Services Platform (ISP).
Oversees the daily operations of a small, medium to large sized technology work unit in a specialized area such as SRE and technology operations.
Frequently interacts with direct reports, internal customers (Engineering teams, Process Owners, Business Partner, Technical teams) and functional peer groups at management levels.
Manages exempt and non-exempt staff. Managing team involves recruiting right talent, build, mentor and enable to them to perform to their potential. Ensures that team adheres to organization policies.
Prepares and supports the department's or unit's forecast. Supervises the day to day operations of the core business group within the team.
Leads staff in implementing team initiatives and projects, which includes coordinating resources to perform the documentation and communication to various partners groups.
Serves as a liaison to the external business units providing guidance around team best practices.
Performs HR activities including administering performance evaluations to employees of the core business group. Promotes the team throughout the Corporation by representing it in meetings and on internal and external project teams.
Establish proper operating metrics and effect continuous improvement. Strong verbal, written and interpersonal skills with ability to communicate effectively across organizational lines and with virtual team members; strong relationship building skills.
Market Skills and Certifications
17+ years of IT experience, with demonstrated exposure to large Technology Infrastructure environments in a matrix organization
Previous demonstrated experience in service delivery management in a multi-site environment; leading and managing multiple functional groups
Proven experience in managing large-scale projects
Drive technology's transformation by introducing enterprise capabilities and products, launching new platforms, building tools, automating away complex issues, and integrate with the latest technology
Manage the Individual Contributors (Engineers) and leverage their experience as software and systems engineers to ensure applications on boarded to SRE are available, have full stack observability, introduce continuous improvement through code and automation, provide operational insight through analytics, continuously test, are integrated with CI/D and work with application teams to ensure products and service we provide are always on.
Onboard critical customer journeys and applications to Site Reliability Engineering working within TI and Lines of Business to assess the availability of critical business flows, identify service level objectives and indicators, instrument applications for observability, onboard to CI/CD pipeline taking advantage of continuous testing, introduce continuous inspection, continuous improvement, and conduct destructive testing to reach 99.995% availability for the firms critical products and services leading to higher customer satisfaction and customer experience.
Introduce enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, CI/CD integration, continuous testing (performance, smoke, regression, functional, chaos) introduce continuous improvement, standardization/automation, capabilities to conduct destructive and resiliency testing
Evolve AIOPS, ChatOps, NoOps introducing self healing and autonomic capabilities solving for complex operational and systemic issues with precision including building and training models, automating cognitive processes, leveraging Robotic Process Automation, Unified Communication, and AI/ML to improve availability of products we provide to customers
Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, alerting/notification systems, and evolve ChatOps to reduce time to recovery.
Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless post mortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats
Excellent written and oral communication skills appropriate for collaboration with partners/stakeholders at various levels in organizational hierarchy
Very strong interpersonal skills and flexibility; ability to build collaborative relationships to support multiple functional groups.
BE or equivalent with minimum of 15+ years' experience.
Proven Technical Expertise with one or more of the following:
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 52646BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo