Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
Department Overview: The newly formed Corporate Strategy, Digital Platform & Innovation (SDI) reports to the CEO and is responsible for Corporate Strategy and its Digital and Innovation teams.
SDI is building scrums for Consumer and Small Business Banking (CSBB) that serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
About the Role
As a Product Owner for one of our SDI-CSBB scrums, you will support the evolution and implementation of key CSBB capabilities that transform the Wells Fargo customer experience. In this role, you will be responsible for collaborating with our Product Management and line of business (LOB) partners, and leading your scrum team to deliver solutions via Agile methodology. To be successful in this role, you must be a strong team player with exceptional interpersonal and communications skills, who thrives as an independent contributor, yet is able to leverage your leadership acumen to build credibility and direct matrixed resources in a fast-paced and constantly evolving environment.
Partner with product manager and project team to define business requirements to meet the project objectives. Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives.
Communicates, collaborates and negotiates with key stakeholders (value stream leaders, business groups and control groups)
Manage, groom, and prioritize the scrum's backlog and work with the team to plan stories for upcoming sprints. Determines acceptance criteria for final UAT code.
Be accountable for scrum team deliverables and KPIs. Monitor and measure progress on user story delivery and sprint team velocity. Review metrics to measure value and identify opportunities for improvement.
Effectively manage risks associated with projects and scrum team, including: compliance with applicable laws, rules, and regulations; and adherence to internal Wells Fargo policies, procedures, and controls
Look at industry trends and customer feedback to brainstorm on features.
Communicate, collaborate and negotiate with key stakeholders (e.g. Value Stream Leader, LOB, Legal, Compliance, etc.)
Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn't agreement amongst stakeholders, knowing how to negotiate and when to escalate to his/her leaders
Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and product objectives.
Market Skills and Certifications
Market Skills and Certifications Essential Skills:
8+ years of experience in one or a combination of the following: Digital Customer experience, Digital Product or Digital Platforms
Subject Matter expert in either of these domains Financial Markets, Payment Industry, Institutional Banking ,Wealth Management Business or Customer Acquisition is a must
Experience in Customer Experience Roadmap principles
Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to develop partnerships and collaborate with other business and functional areas
Manage the end-to-end lifecycle(s) of complex products/services spanning multiple areas
Writes clear, detailed, and thorough specifications for complex services, features or products
Identify experience gaps through feedback from regional teams, Operations teammates and market research, as well as deep analysis of the existing product, flows, contact reasons and net-promoter-scores
Experience to own end-to-end processes and prioritize within
Well aware of industry trends to be able to initiate benchmarking and competitive analysis
Ability to manage process discovery, process modeling, and process improvement activities
Ability to synthesize complex analytical findings into executive level communications
Ability to synthesize data to form a story and align information to contrast or compare to industry perspective and historical business trends
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Excellent verbal, written, and interpersonal communication skills
Ability to present and communicate effectively thru remote virtual tools like Skype/Lync, WebEx
Knowledge and understanding of online authentication, authorization, fraud, or security
Solid creative and strategic thinking skills
Strong analytical skills with high attention to detail and accuracy
Quantitative or qualitative data analysis experience
Process improvement experience
Agile and Jira experience in large, regulated organizations
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 52538BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo