Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About the Role
Team member will be working as application technical Support role and owns the incident and problem management process in production environment for critical Wire payment processing applications. Candidate will have continuous vigil/monitoring of the application logs, infrastructure, servers, etc. Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop.
At least 8 yrs of application support experience for payment applications
Strong Banking domain knowledge
Strong SOA OSB based applications support experience.
Strong experience in Unix Shell/Perl scripting.
Strong knowledge of Relational database & SQL queries
Flexible to work in shifts (APAC & UK ) on rotational basis
Expertise in ITIL processes ( Change , Incident and Problem Management) for Application Support
Knowledge on monitoring tools like ITRS Geneos, AppDynamics , Splunk , etc
Experience in supporting Apache or Weblogic Server or any similar Application servers.
Knowledge of IBM MQ Series, Tomcat
Experience in job scheduling tools like Autosys
Demonstrated experience in identifying critical issues and troubleshooting.
Responds to customer inquiries, resolves and closes problem tickets within the SLA
Responds to operation monitoring events in test and production environments
Good interpersonal, oral, and written communication skills.
Escalates to Level 3 support as required
Provide support on weekends for application changes and patching activities.
Work with Various partners and Technology teams for quick restoration and ensure Application availability.
Provide timely solution to incidents and escalate appropriately as required.
Take the lead for the issues and drive them to closure.
University degree in CSE or Equivalent.
Experience of more than 8 years in providing application technical support.
Knowledge and experience in ITIL processes, unix, scripting, SQL.
Strong analytical skills.
Fluency in English
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 49675BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo