Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Responsible for managing a team of Quality Assurance Analysts. Provides direction ensuring that quality standards are maintained and identifying approaches to correct problems. Becomes actively involved in daily operations only when required to meet schedules or to resolve complex problems. Advises subordinates on complex issues and problems regarding the review of credit files, documents and processes.
Market Skills and Certifications
B.A./B.S. College Degree (4 years)
Banking/financial services experience
Advanced Microsoft Office skills
Good understanding of Retail or Business Banking compliance controls, risk management and loss prevention
Experience in Operational Risk Management in Financial Services Industry
Effective leadership ability to drive successful execution of strategic plans; ability to plan, prioritize and set goals. Must possess strong collaborative skills
Demonstrated ability to execute effectively in a matrixed organization, develop partnerships with many business and functional areas
Possess a current/valid Passport and Visa
Ability to handle multiple tasks and meet tight deadlines
Strong analytical and problem solving skills
Ability to multi-task and prioritize in a rapidly changing environment
Team player and enjoy supporting and achieving team goals
Self-starter and take pride and ownership of all tasks assigned
Demonstrated high integrity, tenacity and sense of urgency with previous positions
Ability to work overtime, weekends and holidays if required
Intermediate Microsoft Office skills
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Solid understanding of Wells Fargo enterprise-wide policies and procedures
Knowledge of Consumer Credit Solutions and its regulatory environment
Demonstrated experience in Universal Workstation
Exceptional relationship-building and team collaboration skills
Adept at working in a fast paced and constantly shifting environment
Experience with Microsoft Office Suite
Demonstrated excellent verbal and written communication skills
Strong analytical and problem resolution skills
Demonstrated ability to meet tight deadlines, high production success and quick turn time while maintaining high quality
Outstanding organizational and time-management skills by working independently and multi-tasking, prioritizing and managing pipeline effectively
Demonstrated 3+ year experience in at least one of the following systems: FDR, ECaR, and/or UW
3 - 5+ years of overall experience in large financial companies of which :
3+ years of compliance and/or operational risk management (includes experience with direct accountability for compliance or operational risk) or any combination
2+ years of people management experience.
Excellent analytical, critical thinking and problem-solving skills.
Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex.
Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization.
Demonstrated ability to attract, retain, develop and motivate high performing professionals and teams.
Ability to lead through adversity and adjust to changing priorities.
Job Expectations: Proficiency in written and verbal communications Customer service driven Conduct in-depth research based upon Customer Complaints Accurate and timely capture and input of data into various systems and applications Responsible for completing all assigned tasks accurately and within the defined processing time frame Adhere to all aspects of the production related procedures to ensure all internal controls are followed Escalate any problems resolving exceptions, issues or delays in a timely manner to Manager and stateside partners, as applicable Resolve operational and process exceptions in accordance with departmental policies and procedures, with guidance Monitor various email boxes and decision requests based on certain business criteria Manage multiple projects concurrently and effectively Ensure all information in written documents is consistent with our brand standard, business objectives, and stylistic standards Ensure final response complies with all submission requirements Complete special projects as assigned
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 50532BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo