Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website Department
Chief Technology Office (CTO) is created with a vision is to empower through continuous transformation in alignment with overall Wells Fargo Technology transformation. Enterprise Services and Portfolio Management is the group part of CTO focused on various aspects of technology transformation.
Provides 16x7 Engineering support to various applications in ESPM with specific skills API Services and Operation Support for Internal API Gateway covering L1 and L2 Support. Tasks includes but not limited to API Gateway Platform management, Upgrades and Support w.r.t to key platform metrics (Availability, scalability and resiliency).
Duties are varied and may include one or more of the following:
Manage production support and maintenance activities of applications and multiple vendor products in multiple support frameworks (16X7, 16X5 etc) at WFEGS for API Gateway Team in India.
Responsible to work closely with stakeholders to ensure issues are addressed per agreed service timelines.
Resolve environment availability issues and work with stakeholder teams for resolution and communication.
Act as a Subject Matter Expert in recommending newer technology practices and upgrading systems as required by market and organization frameworks.
Engage with technology teams to deliver production releases and proof of concepts.
Plan for business continuity, under various disruption scenarios.
Drive automation across various processes with in Platform management/support.
Responsible for creating opportunities for team members (including the managers) growth
Accountable for expectations setting (goal settings) for the team members in line with the larger LoB and EGS goals (functional - technical/domain and behavioral)
Responsible to mentor team members and provide avenues to meet the team members aspirations
Works closely with the HR Partners on various talent items covering the entire talent landscape (include but not limited to the below):
* Provide timely feedback and manage overall performance of the team members and ensure to build and sustain high performance work culture
* Accountable for the overall engagement of the work group and manage attrition
Bachelor degree with 12 - 15 years of experience in Production/Application support teams
5+ years of experience in Middleware, Enterprise Service Bus or API Management
Willingness to work on shifts 16x7, flexible working hours and attend late night calls
Primary Skill: API APIGEE, Micro Services Architecture patterns, PCF, Cloud, Splunk, Release Management, Vulnerability and Patching Management.
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 50130BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo