Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Enterprise Core Services (ECS) group is within the Enterprise Information Technology business and a critical component of the Enterprise CIO operating model aimed at providing common, consistent, and foundational software services and solutions to be used across technology at Wells Fargo. The group includes the strategic development and support of core information management services including data technology blue print, common data services, customer relationship management services and customer due diligence services to be leveraged across all technology teams in Wells Fargo. Additionally their Cloud enablement services is another strategic priority to re-engineer of a significant portion of Wells Fargo's large and complex application portfolio.
Individual contributor must have good background in RPA ( Blueprism & UiPath ) production support area, must be aware of Incident management and Change management process along with ITIL Standards
Good to have experience in developing & Maintain the automations in Blueprism & UiPath.
Proactive monitoring of all automations in production environment along with infrastructure management.
Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
Solid understanding of Service Level Agreement, awareness of the production environment/application being supported
Report production issues/bugs and help in replication of the issues
Identify gaps in production monitoring and work towards addressing them
Work to contribute and improve the End User experience.
Work on automation which can reduce the supportability of the application
Contribute towards application stability, identify incident patterns, report vulnerability in production environment and also need to work on patching.
Participate in BCP/DR, patching and upgrades related to application/database servers
Train new and existing team member on technical and functional aspects
Ability to manage incident calls and participate on RCA discussions
7+ Years of Experience as Production Support Engineer in windows Environment.( Does not Required Windows Admins )
Working knowledge of RPA software of various versions (BluePrism , UiPath ) is must.
Demonstrable working knowledge of Windows 2008 server O/S and demonstrable intermediate knowledge of IIS
General knowledge SQL2008/2005, familiarity with SQL DBMS interface and integrated tools
Knowledge of troubleshooting tools and techniques related to networks and systems i. e. remote access tools, Windows Support tools, connectivity tests, etc.
Intermediate to advanced knowledge of various networking technologies, hardware, and protocols; including Citrix Netscaler, firewall traversing/access requests, Load balancer configuration requests, security protocols, encryption, sniffing , IIS,
Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management.
Hands on experience in Power Shell / WMI.
Should have excellent communication skills (to be part of support calls)
Good to have knowledge in Splunk/App Dynamics or any other Monitoring tools.
Market Skills and Certifications
Support Hours *: 6:30 AM to 3:30 PM or 1:30 PM to 10:30 PM Shift times are subjected to change based on Manger requirement & Day-light savings and org policies/procedure.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 50266BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo