Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Provides End to end desktop technology support services for both software and hardware for the organization.
Identify and develop methods, techniques, diagnostic tools or criteria to troubleshoot, diagnose and resolve moderately complex desktop and desktop related hardware, software, operating systems, application and network problems
Knowledge of Datacenter operations and layer 1 infrastructure
Analyzes client needs and assesses technical alternatives to determine their impact on the client and systems environment
Coordinate the planning, installation and implementation of new or modified PC/LAN related hardware, software, applications or operating systems to meet client s requirements and updates/writes documentation
Participate in the implementation of voice and data communication networks to support environment, including configuring, implementing and troubleshooting circuits
May participate in the hands and feet support and implementation of server environments
Understand BCP, quality, security and compliance requirements for supported area and assesses changes for risk to the environment
Coordinate testing and updating the business continuation plan
Participate and collaborate as an I.T Infrastructure resource for all Technology Initiatives in APAC region
Provides technical support for operating systems and work with SMEs for enterprise application issues
Market Skills and Certifications
Experience of more than 4 years in all phases of desktop operating systems support, implementation, and maintenance, preferably with the finance sector
Experience in provide end to end technology operations and related project support
Knowledge of desktop operating systems, applications and infrastructure required to implement and support enterprise deployments
Knowledge of Desktop Services, security and access standards and practices
Well versed in identifying and developing methods, techniques, diagnostic tools or criteria to troubleshoot, diagnose and resolve moderately complex desktop and desktop related hardware, software, operating systems
Basic understanding of Datacenter operations, networking (Data, Voice and Video) and server technologies
Proficiency in supporting desktop environment: Windows 10, Active Directory, MSOffice, Outlook, MCS, SQL and Exchange
Occasional weekend and, after working hours are required
Occasional provide on-call service
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Internal Number: 50335BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo