Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
We are looking for a production support Engineer having good experience in Informatica, Autosys,.net, Salesforce and MS+
Serve as primary system administrator for the Salesforce.com production environment.
Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management.
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Proactive monitoring of all CRM application in production environment along with infrastructure management.
Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
Solid understanding of Service Level Agreement, awareness of the production environment/application being supported
Report production issues/bugs and help in replication of the issues
Identify gaps in production monitoring and work towards addressing them
Work to contribute and improve the End User experience.
Contribute towards application stability, identify incident patterns, report vulnerability in production environment and need to work on patching.
Participate in BCP/DR, patching and upgrades related to application/database servers
Train new and existing team member on technical and functional aspects
Ability to manage incident calls and participate on RCA discussions
Should have excellent communication skills (to be part of support calls)
6+ Years of experience as a production support analyst and working experience in informatica, .net
Working experience on Autosys scheduler
Knowledge on Informatica Workflow Monitor.
Working experience on Shell scripting
Knowledge on web services.
Basic Knowledge on unix commands.
Good to have knowledge in Splunk/App Dynamics or any other Monitoring tools.
Support Hours *: 6:30 AM to 3:30 PM or 1:30 PM to 10:30 PM Shift times are subjected to change based on Manger requirement & Daylight savings and org policies/procedure.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 50070BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo