Assistant Director of Student Accounts - Enrollment Services-2014411
Carnegie Mellon University's department of Enrollment Services within the Provost's Office is searching for an Assistant Director of Student Accounts. This is an exciting opportunity if you thrive in an interesting and challenging work environment. You will serve as the primary contact for a diverse population of students at the University, and deliver timely, professional, and courteous customer service and problem resolution. In this role, you will serve as the liaison to one or more colleges and CMU locations around the world, provide a primary point of contact for students and staff, and promote consistent application of standard protocols.
You will also work to identify the need for modification to existing policies and procedures and communicate any changes to impacted students and other CMU administrators through various orientation and training sessions. You will develop and implement creative solutions that encourage students to resolve past due accounts, and recommend at-risk students for placement with a collection agency. In doing so, you must apply university policy, procedures, and regulatory guidance to individual student cases consistently.
Core responsibilities will include:
Oversee the submission of required documents for sponsored students and their sponsors in order to review, prepare and deliver sponsor invoices while maintaining compliance with federal privacy laws.Acts as the primary liaison for sponsored students, academic departments, and corporate, government, and international sponsor institutions.
Monitor federal, state, and local regulations to ensure university compliance and modify university policies and procedures, as necessary.
Maintain databases with relevant information necessary for providing a high level of customer service and utilize the information to respond to annual NACUBO survey.
Review all student account balances and correspond with the Registrar's Office, Student Financial Aid Office, or other academic departments to verify the accuracy of tuition, fees, financial aid, or miscellaneous charges and credits.Make recommendations for collections, refunding, account adjustment, or other relevant action based upon findings.
Process student refund requests in compliance with institutional and federal guidelines and coordinate with payroll and academic units as needed.Serve as backup for team members to accommodate for the complementary nature of peak times within the Student Accounts Office.
Assist in the creation, maintenance, and improvement of office policies and procedures and corresponding website information.
Create and present training materials for the sponsor billing process to several constituent groups:students, corporate, government, international sponsor institutions, and university staff.Provide guidance to Qatar campus Enrollment Services staff in regards to their sponsor billing process and protocol.
Provide general accounting support: post necessary adjustments to student accounts to remediate issues identified in monthly reconciliation process; post miscellaneous departmental charges to student accounts; post appropriate charges and credits for students who have forfeited their admission or otherwise require adjustment.
Flexibility, excellence, and passion are vital qualities within Student Accounts. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
You will demonstrate:
Understanding and application of theoretical knowledge of accounting and/or business administration
Excellent analytical, organizational, reasoning and problem solving skills
Capability to maintain accurate and detailed records
Ability to interact effectively with campus community and external customers; remain calm and composed when dealing with difficult individuals or situations
Excellent verbal and written communication skills; specifically, communicating statistical data in a clear, concise manner
Ability to prioritize work and handle multiple tasks simultaneously, meet deadlines, and handle confidential data
Ability to work outside of normal business hours as occasional evening and weekend hours may be required.
Bachelor's degree required; Master's preferred. Combination of education and experience will be considered.
Minimum three years of experience with student accounts, customer service, third party/sponsor billing, accounts receivable, and/or collections required; experience in higher education preferred.
Demonstrated understanding of Family Educational Rights and Privacy Act (FERPA), the government's Wide Area Work Flow (WAWF) system, and federal, state and institutional aid and loan programs highly desired.
Proficiency with full Microsoft Office Suite, Tableau, or similar business analytics tool highly desired; experience with process mapping and flowchart software preferred.
Application materials including a letter of interest, resume, and contact information for three to five references will be given top consideration.
Please visit " Why Carnegie Mellon " to learn more about becoming part of an institution inspiring innovations that change the world.
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
Department URL: https://www.cmu.edu/sfs
Job Function: Finance / Accounting / Payroll
Primary Location: United States-Pennsylvania-Pittsburgh
Time Type: Full Time
Minimum Education Level: Bachelor's Degree or equivalent
Preferred Education Level: Master's Degree or equivalent
Internal Number: 2014411
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.