This position is responsible for the leadership and management of two separate, yet complementary programs:
- The Global Internship Program (GIP), which provides opportunities for students to complete an internship outside of the United States.
- GT Exchange Programs at partner universities where students can study abroad.
The Associate Director will lead and manage both programs including strategic marketing and recruitment, staff supervision, administration of policies, serving as the campus specialist in global internships and GT exchanges, and ensuring the efficient and effective operation of programs and services.
The specific duties of this position are as follows:
Collaborate with faculty and campus partners to strengthen and manage the GIP and GT Exchanges and lead their successful evolution. This includes creating policies/procedures, advising systems, and other infrastructure that increase students’ participation in exchanges and/or internships abroad.
Collaborate with campus partners and OIE staff to enhance the outreach and reputation of the GIP and Exchanges. This includes academic units, the Office of the Registrar, the Center for Academic Enrichment, the Office of Admissions, the Center for Career Discovery and Development, Graduate Studies, and New Student and Success Programs.
Maintain and develop employer relationships. Seek new internship opportunities for GT students, advise employers on best practices, and support employers in navigating GT systems for the GIP. Connect employers with other opportunities to engage with GT. Network within the international business community, and seek leads from GT faculty, development officers, alumni association officers, and others.
Maintain and develop relationships with campus partners to establish administrative policies and procedures for exchanges and GIP that facilitate compliance with GT, USG, and national regulations and best practices.
Lead efforts to identify international experiences and coursework that are best fits for majors. This includes regularly working with the Registrar’s Office and faculty to set exchange credit and grade equivalencies, signing off on foreign credit approvals, regularly assessing foreign exchange credit from exchange partners, requesting syllabi and regularly meeting with academic units to strengthen support for foreign credit approval process and facilitating standing pre-approvals of credits, and garnering support for internship experiences that complement academic program.
Collaborate with Registrar to facilitate student registration.
Collaborate with Financial Manager, Financial Aid, and Bursar to ensure timely student payments, disbursement of fin aid, accurate assessment of tuition and fees, refunds, and students flagged for cancellation.
Monitor and update the outgoing exchange balance to ensure accuracy so that incoming advisors have most accurate information on partner balances.
Manage complex administrative cases, appeals, and issues of compliance such as non-payment (cancellation list), removal of students from programs, etc.
Collaborate with Associate Director of Education Abroad (EA Operations and Student Engagement) to develop and schedule Intercultural orientations and deploy post program assessments for GIP and exchanges.
Ensure integrity of data to be included in reports on GIP and Exchange participants. This includes coordinating with the Associate Director of Education Abroad (EA Operations and Student Engagement) on data reports and submissions to the academic Deans, GT Fact Book, and IIE Open Doors, and others as needed.
Coordinate safety and risk management policies for GIP and exchanges, including oversight of insurance enrollment for GIP and exchange participants, distribution of emergency contacts, overseeing distribution of safety information to participants, developing health and safety pre-departure meetings, Assisting the Director of Education Abroad with GIP/Exchange appeal submissions to the Restricted Student Travel Appeals Committee, and collaborating with the Director to support students who are interning abroad or on exchange with emergency and crisis situations.
Liaise with the Office of Legal Affairs for approval of contracts related to students’ internships and other legal matters that arise for the GIP or Exchanges.
Oversee effective management of the global internship and exchange programs by facilitating timely communication among students, staff, faculty, employers, exchange partners, and parents.
Provide leadership for advisement of prospective and actual GIP or Exchange Program participants. Adjudicate student appeals and respond to complex student issues.
Assess regularly the operating procedures for the Global Internship Program and the Exchange Program in light of professional best practices to ensure the needs of students, exchange partners, and employers are being met in a professional, timely, and appropriate manner that is consistent with institutional requirements and strategic goals.
Plan and supervise activities of assigned staff.
Other duties as assigned by the Director of Education Abroad.
EDUCATION, SPECIALIZED KNOWLEDGE AND EXPERIENCE:
Degrees required for this job: Bachelor's degree or equivalent combination of education and experience Degrees preferred: Master's degree Years of experience required for this job: Five to seven years job related experience Years preferred: Certifications or licenses required for this job: Certifications or licenses preferred:
Specialized skills required for this job: This job requires international experience living, working or studying abroad, strong written and verbal communication skills, the ability to communicate effectively with multiple audiences, both internal and external, flexibility and strong problem-solving skills.
Specialized skills preferred: Preferred skills include experience working with international internships or bi-lateral exchange programs, knowledge of the university environment and study abroad, working collaboratively with faculty and administrators, proficiency in a foreign language, and working knowledge of Drupal. Skills in supervising, intercultural communication training, marketing, and database or Customer Relationship Management (CRM), or Terra Dotta are also preferred.
Internal Number: 0179738
About Georgia Institute of Technology
The Office of International Education at the Georgia Institute of Technology provides leadership in advocating for, supporting and pursuing the institute's goals for international education and exchange. Georgia Tech is dedicated to expanding its global footprint and influence and to ensuring that we graduate good global citizens. In this regard, the office sees its most important priorities to include:
* Collaborating with faculty to further internationalize the curriculum;
* Advocating for programs of study that prepare students to be globally competent;
* Identifying opportunities for faculty to acquire international education experiences;
* Serving the large and diverse population of international students and visiting scholars.